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Laundry room users are on a mission, and they need everything to go smoothly. They don’t want to worry about the correct change. If a machine doesn’t deliver, they require a refund. They don’t want to waste trips to the laundry room only to discover no available machines.

Today’s laundry customers also desire to stay safe with as little contact as possible with others. As the manager of a property with on-premise laundry, you need to adapt to these changes to satisfy your clients.

Consider the Clothesline Mobile Laundry App

Contactless is the new buzzword, and the Clothesline Mobile App enables smartphone cashless machine payments, refund requests, and the luxury of waiting in an apartment or room for notifications on machine availability or laundry completion. With this app, your customers can save time and avoid prolonged contact with others.

Replace Outdated Equipment for Customer Satisfaction and Savings

Just as Clothesline Mobile addresses payments and communication, technology has also improved machine performance. Some of the benefits offered by new models include:

• Energy efficiency to save on costs
• Faster run times to save customers time
• Advanced controls to customize each load
• Control systems to supply managers with maintenance and performance data

Staying current with technology attracts tenants, improves profits, and helps property managers make better business decisions.

Clean Up Your Laundry Act

As important as cutting-edge technology has become, old-fashioned cleanliness has surfaced as the most vital customer requirement. You can offer cashless payments, amazing equipment, and instant communication, but if your laundry room is dirty and disorganized, customers will steer clear. Sanitation and safety are on everyone’s mind, and your laundry room cannot survive without it.

For more information about the Clothesline Mobile Laundry App and the most innovative washers and dryers on the market, contact FMB Laundry today by calling 410-324-3654 or sending us an email.

There’s no doubt about it. If you have an apartment complex, hotel, college, or hospital, providing on-site laundry service can increase your appeal to tenants and guests. Once you come to this conclusion, it might seem like the obvious way forward is to build your own laundry room. However, there are several good reasons you should open up that space to a vendor instead. Here are just a few.

1. Boost Satisfaction

The customers or clients you serve will be delighted to know that there are easy ways for them to get clean clothing without driving a few miles to do so. A well-managed laundry room can help you maintain existing tenants while also attracting new high-paying tenants.

2. Reduces Operation Costs

Laundry rooms can prove to be lucrative investments over time, but that initial startup cost is high. Because your laundry vendor operates multiple locations, economies of scale make it easier for them to absorb the cost and to provide laundry services at an even lower price point than you could have.

3. Eliminates Maintenance Hassle

When something goes wrong, your tenants will reach out to you first. However, this is as much hassle as you usually need to take on. From there, you simply call the laundry vendor and have them come out to fix the problem.

4. Reduces Operational Headaches

Laundry facilities are great businesses to own, but they do have risks. Unfortunately, people often damage machines or steal items. You will need to work with the vendor to reduce or eliminate break-ins and vandalism, but at least you won’t need to tackle it alone.

5. Improves Business Tech

Laundry vendors can keep your facility up to date with the latest technology. At FMB we offer several cutting-edge technologies, including the Clothesline Mobile app. With this app, we can provide you with a cashless laundry room experience. Tenants can also use it to check machine availability and remaining cycle time. The app will also alert tenants when their laundry is done, creating a more efficient laundry room experience.

Would you like to partner with a laundry vendor to provide on-premise laundry facilities to your guests and tenants? Contact FMB Laundry by calling 410-324-3654 or emailing us today for more information.

Laundry facilities may vary in size, location, and purpose, but they all face competition. Even in the case of captive clientele, such as apartment residents, dissatisfaction with equipment can cause customers to head elsewhere for their laundry needs. Replacing washers and dryers can meet the competition head-on and put you back on track.

Keep Machines Running and Customers Happy

One of the most important reasons to update equipment is to reduce the number of washers and dryers with “Out of Order” signs on them. This also decreases the amount of time devoted to performing repairs or waiting for technicians. Nothing annoys customers more than a lack of available machines because some are not working properly. While the hours employed fixing problems or the dollars spent on repairs are measurable, the loss of regular patrons is harder to assess but could be detrimental.

Increase Efficiency and Reduce Energy Consumption

Careful selection of new energy-efficient models can cut the use of water, electricity, and natural gas to wash or dry a load of clothes or linens. Laundry equipment professionals can help you calculate energy savings between your current equipment and new replacement models.

Improve Equipment and Expand Profits

Installing new washers and dryers does not go unnoticed, especially if fresh paint on the walls or an upgrade in folding counters is also added. These improvements attract new customers, and both existing clients are usually willing to pay higher prices to use state-of-the-art machines. This increased revenue helps bolster profits.

Change Appliances and Boost Retention

Like many businesses, developing a regular client base for your laundry is important. Customers also benefit from returning to the same place to do their wash because they become familiar with the machines and the best times to fit laundry into their schedules. When you furnish quality, reliable equipment for them to use, you reap the rewards of customer loyalty, including repeat business and word-of-mouth advertising.

If you want to experience the benefits new washers and dryers can bring to your operation, contact the equipment professionals at FMB Laundry today. We can help you calculate savings, sort through your options, and answer your questions, just call 410-324-3654 or send us an email!

People who frequent laundromats are accustomed to changing out cash for quarters to pay for use of the machines. At best, some laundromats have upgraded their coin machines to take credit cards, though the actual machines still require quarters. Then, there are top-of-the-line laundromats where people have multiple payment options, as they do at so many other businesses in their communities. Here is why you should consider Clothesline Mobile for your facility’s laundry room.

Serve Newcomers

While veteran users are aware that they need 25-cent coins for laundry machines, there is no guarantee that newcomers know this as well. Their inability to do their laundry at that time could cost you a potential repeat customer for good. They may then find a laundromat nearby that offers mobile payments instead and even uses rewards programs to keep them loyal.

Create True Self-Service

Many commercial laundry rooms are set up to be a self-service business. There are rarely attendants inside to assist throughout the day. If the coin machine breaks or runs out and people have not brought their own coins, this can cost the business a significant portion of their daily revenue. Mobile payments ensure customers have another payment option available.

Offer Flexibility

Even when customers have access to coins, they may hate using them. It is much easier to swipe a card or use an app. Even a small additional convenience can make a big difference in how people view a business. Coins being one less thing to worry about is a great start.

Improve Upselling

Does your laundry facility have cool upgrades or additional features? Do you sell more well-known laundry detergents next to cheaper brands in hopes that people will buy the former? You’re in luck with a card. People tend to spend more money when they use a card or other forms of electronic payments.

Are you ready to upgrade your laundry room’s payment options? Contact FMB Laundry today by calling 410-324-3654 or sending us an email to learn more about options available.